What is a process map in the context of healthcare?

A process map in the context of healthcare serves as a visual representation that outlines the sequential steps involved in a specific healthcare process. It depicts how various tasks and actions interrelate within that process, illustrating the flow of activities, decision points, input and output, and the roles of individuals or departments involved. By utilizing symbols and arrows, a process map allows healthcare professionals to identify inefficiencies, streamline operations, and enhance patient care quality.

This tool is particularly valuable for analyzing workflows, pinpointing bottlenecks, and facilitating improvements by providing a clear overview that stakeholders can easily understand and discuss. The clarity that a process map offers enables healthcare teams to communicate effectively about how a process works, what may need adjustment, and ultimately leads to better outcomes for patients and the healthcare organization.