What is the primary function of diamonds in process maps?

The primary function of diamonds in process maps is to indicate decision points where alternative paths can be followed. In process mapping, diamonds symbolize points in the workflow where a decision must be made, leading to different subsequent actions based on the outcome of that decision. This helps in visualizing the flow of the process and outlines where choices arise, which can significantly affect the direction and efficiency of the overall process. Identifying these decision points is crucial in analyzing and improving workflows, as it highlights where variability may occur and allows for better decision-making practices and process optimization.

Using this visualization technique, teams can better understand the dynamics of their processes, allowing for clear communication and targeted process improvement strategies. Other shapes and symbols in process maps serve different purposes, such as showing timelines, data flows, or process boundaries, which are important but do not carry the specific connotation of decision-making represented by diamonds.