Which of the following focuses on improving care quality and patient satisfaction?

The focus on improving care quality and patient satisfaction is best captured by patient-centered care. This approach emphasizes the importance of understanding patients' preferences, needs, and values, and ensuring that these factors guide clinical decisions. In a patient-centered care model, healthcare providers actively engage with patients to help them understand their conditions and treatment options, fostering a partnership that can lead to better health outcomes and greater satisfaction with the care received.

Patient-centered care prioritizes the overall experience of the patient, encouraging approaches that take into account not just the clinical aspects of care but also emotional and psychological support. By creating an environment where patients feel heard and valued, this approach directly correlates with enhanced quality of care and improved patient satisfaction scores.

In contrast, administrative health records focus on the management and organization of patient data, financial audits concentrate on the evaluation of financial efficiency, and capacity planning deals primarily with the best allocation of resources and managing patient flow within healthcare facilities. While these areas are important for the functioning of a healthcare system, they do not directly drive improvements in care quality or patient satisfaction in the same way that patient-centered care does.