Why are non-financial metrics important in performance measurement?

Non-financial metrics play a crucial role in performance measurement because they offer valuable insights into aspects of healthcare that are not captured by financial data alone. Specifically, these metrics help gauge patient satisfaction and the quality of care being provided, which are essential components of overall healthcare performance.

For instance, metrics such as patient surveys, treatment outcomes, and adherence to best practices can indicate how well a healthcare provider is meeting the needs of its patients and ensuring their safety and satisfaction. Focusing solely on financial metrics can give a skewed perspective of success, as it may overlook critical dimensions of care that directly impact patient experiences and health results. Thus, integrating non-financial metrics into performance measurement provides a more comprehensive view of a healthcare organization's effectiveness and aligns with its mission to prioritize patient-centered care.